FAQs

How do I join the Cherry Club Rewards Program?

Easy! Download the Rice Rice Baby app via Google Play or the Apple App Store. Once you have signed in, read and accepted the Terms and Conditions, you’re eligible to join the Cherry Club Rewards Programme 🍒 Once you’ve signed up, you can start earning rewards and credit to spend at any Rice Rice Baby restaurant 💰

How do I earn rewards?

Earning credit and rewards is simple! Present your Cherry Club code when paying in-restaurant or collect points automatically when you order pickup takeout through the Rice Rice Baby App 📲

At this time, you can’t earn points with a delivery order, food truck or catering purchases

Can I earn credit with Delivery Orders, Catering Orders or Food Truck Purchases?

No. Unfortunately, you cannot earn credit with delivery orders, catering orders or food truck purchases at this point in time 😢

Why do I need to register with my email address?

We ask for your email so that we can validate your Cherry Club account and store your rewards on the App 💰 Two or three times a month we'll also send you an email with special offers just for Cherry Club members, including freebies and exclusive access to special dishes. We promise not to spam your inbox as we hate that too! We won’t share your details with anyone else either. If you really don’t want to receive emails from us, you can opt out at any time 👌

Why should I allow push notifications?

We suggest you allow push notifications from our app as this is how we will send you the biggest deals and discounts straight to your phone. As above, we promise not to spam your phone like a crazy ex 🤬 and we won't share your details with anyone else - pinky promise 💕

Can I start using it right away?

Yes, you can! Just remember to pull out your phone and show us that you're part of the Cherry Club when you pay in-restaurant and you'll start accumulating credit from your very first visit. If you're ordering an online pickup takeout order then you'll earn credit automatically each time you order through the Rice Rice Baby app. You will be able to redeem your credit for discounts and rewards from your second purchase onwards 🙌

Do my rewards and credit expire?

Sadly, nothing lasts forever 😢 But you’ll have a full year to redeem your credit and we'll send you a reminder if your rewards are about to expire if you've chosen to allow us to send you emails and push notifications 🥰

How do I know how much credit I have available to redeem?

Once you have scanned your App any credit you are entitled to redeem will show up on our till screen. The balance will also show up in your App, below the barcode in My Account. You can choose to spend any credit you have or save it for another time. If you decide to cash in your rewards, the full amount of credit that you have will be discounted from your bill 😍

How long does it take for my credit and rewards to appear on my app?

Any credit earned will appear within 24 hours, so that it can be used the very next day 🗓 We'll randomly send you rewards and gifts from time to time as well 🎁 That's one of the perks of joining the Cherry Club and why it's good to allow push notifications so you won't miss out on any amazing deals and freebies 👍

What if I forget to show my app at the till when paying?

At this stage you cannot earn credit for historic purchases and can only stack up or redeem rewards at that visit. If you forget to show your App unfortunately you cannot collect previous reward allocations at your next visit - so don't forget! 🥺

Are there any purchases that don't qualify?

You can earn credit on all food and beverage items. This means non-food and beverage items, such as gift certificates and merchandise won’t earn credit. Delivery orders, catering and food truck purchases are also excluded from earning credit at this point in time 😉

What happens if I delete the Rice Rice Baby App and my Cherry Club account?

If you delete your account, then your account will permanently be deleted. Any credit and rewards you have earned will also be lost and will not be able to be recovered 💩